It is really nice to run in to someone who has customer service. I used Brad about 4 years ago and was shocked that he still remembered who I was when I called him to work on 2 of my lap tops. He is fair in price, customer orientated and very much knowledgeable. In our family we have 5 lap tops and that is very costly if they run into problems. But not now! My fiance and I have already sent his web site to all our friends. I highly recommend Brad and will continue to use him as long as our family continue using computers.